Skip to main content
Help Desk Agent

Asked in Slack. Solved by June.

June turns employee requests into completed actions. It runs your runbooks, follows access policies, and answers from company knowledge. All in Slack or Teams.

JuneDirect messageHere to help

I have a new phone and can’t get my sign-in code.

Are you replacing your old authenticator, and ready to set up the new phone?

Yes, I have the new phone with me.

June is finding the right runbook
Message June

A familiar place to ask. A helpful way forward.

SlackMicrosoft Teams
Your processes. June takes action.

Resolve everyday asks without a person.

Reset an authenticator. Grant the right access. Find the answer. June follows the processes you’ve configured and sees the request through.

A fix, carried out for them.

Employee requests trigger your runbooks automatically. June takes action in your connected tools to resolve the issue.

“New phone. I can’t get my sign-in code.”
MFA recoveryCompleted
  • Check requester and runbook rules
  • Reset MFA in Okta
  • Confirm the employee is back in
Explore Runbooks

The access they asked for.

June checks eligibility, follows your approval policy, and grants access. Timed access ends automatically.

“I need Figma for the next two weeks.”
Figma · Project access14 days · Revokes automatically
Policy matchedApprovedGranted
Explore Software Access

An answer with a source.

June draws on your company’s knowledge, respecting the employee’s permissions in each connected source.

“How do I connect to the company VPN?”

Open the VPN app, sign in with your work account, and select Connect.

Connect to the company VPN
Source access checked
Explore Knowledge Base
For the exceptions that need a person

Escalate to IT with full context.

The conversation and attempted fixes come with the request. Your team can investigate with June, reply to the employee, and mark it done.

RequestsVideo calls keep freezingJira connected
REQ-1048

Video calls keep freezing

Waiting for IT

Video calls keep freezing, even after a restart.

Troubleshooting guide shared · Issue still open

I’ve passed this to IT with our conversation and what we’ve tried. You can keep replying here.

Ready for your IT teamOnly IT

Calls freeze in Zoom. A restart and reconnecting the network haven’t helped. Jordan has a customer call this afternoon.

  • Conversation and attempted steps included
  • Jordan’s device linked to the request
  • Jira ticket IT-248 created and linked
Internal noteReplyAsk June

Keep the context with the request…

Visible to your IT team

The conversation, the context, and the steps already tried. Ready when IT steps in.

They stay in Slack or Teams.

IT replies from June. The employee gets the reply in the same conversation.

Internal notes stay private to IT.

Internal notes and Ask June stay with IT, separate from employee replies.

Jira, when it’s connected.

June creates and syncs a linked ticket, keeping the request and its tracking together.

Frequently asked

Where do employees ask for help?

Employees message June in Slack or Microsoft Teams. June can answer questions, follow software access policies, and automatically run request-triggered runbooks from the conversation.

What can June handle automatically?

June can use your Knowledge Base to answer questions, follow configured access policies to request approvals and grant software access, and run the runbooks you’ve set up for employee requests. You define the policies and instructions.

What happens when an issue needs IT?

The request can be escalated to your IT team with the conversation and troubleshooting context. IT can review what has already been tried, reply to the employee from June, and mark the request done when it’s resolved.

Can IT work with the June Agent on a request?

Yes. Use Ask June inside the request to investigate, bring together relevant context, and work through the next steps with the AI agent. Internal notes and the Ask June conversation stay private to IT, separate from replies sent to the employee.

Does June work with Jira?

When Jira is connected, June creates a linked ticket and keeps it in sync with the request. Your IT team can work in June while keeping the ticket connected to the conversation.

Does June respect knowledge permissions?

Yes. June inherits access permissions from the third-party source. Answers reference only knowledge the employee has access to in Confluence or Google Drive, including shared content.

A little help. A lot handled.

See Help Desk Agent in action