Skip to main content
← All updates
Changelog

ITSM Integration


This week’s release lays the foundational work for our upcoming ITSM integrations with platforms like Jira and ServiceNow.

Product Improvements
  • ITSM Integration Framework: Built the core backend systems to support future integrations with ITSM platforms (Jira, Linear, ServiceNow). This includes new authentication flows and database models.
  • Software License Tracking: Implemented new systems to track software licenses and their assignments to users.
  • Improved Asset Importing: Enhanced the asset import process, including the ability to create new user profiles during an import.
  • MDM Integration Details: The UI now displays the last sync time for MDM integrations.
  • Agent Performance: Made several improvements to the June agents’ performance and data handling.
Bug Fixes
  • Personnel Classification: Fixed a bug in the logic that classifies personnel types.
  • Employee Dashboard: Resolved several query issues to improve the accuracy and speed of the employee dashboard.
  • Asset Assignment: Fixed issues related to employee data loading during asset assignment and location assignment during asset syncs.
  • Agent Stability: Addressed a bug that could cause the agent to disconnect unexpectedly.
  • Jamf Integration: Fixed a bug to ensure the correct username is used when creating users in Jamf.
  • UI & Styling: Corrected various UI styling issues, including date formatting and table column display.
  • Data Permissions: Resolved several data permission and access-level (RLS) issues.

Ready to put IT on autopilot?

Talk to an expert